Terms of Service

The website provides information about our digital product, design and automation services. Content is for general information only and does not create a binding project engagement until we agree a written proposal, statement of work or contract with you.

We operate from South Africa · Johannesburg & Cape Town · Remote-first. Pricing examples on the site are indicative estimates, not fixed offers or invoices.

When you submit a contact or project form, you confirm that the information you provide is accurate to the best of your knowledge and that you are authorised to share it. We will use that information to respond and, if relevant, prepare an estimate or proposal.

An enquiry does not oblige either party to proceed. Formal work begins only after both sides accept written commercial terms (scope, fees, timelines and deliverables).

We deliver work as a project-based digital product, design and automation studio — not as physical goods or ticketed events. The terms below apply to project engagements booked through the site, alongside the specific commercial terms in your signed proposal or statement of work (“SOW”), which take precedence where they differ.

Payment. Projects are billed in milestones or deposits as set out in the SOW. Work on a milestone begins once the associated payment is received, unless we agree otherwise in writing.

Cancellations. You may cancel a project at any time by written notice. If you cancel after work has started, you remain liable for fees corresponding to work completed or in progress up to the cancellation date; any remaining, unearned balance of a deposit for milestones not yet started is returned to you.

Refunds. Deposits and payments for milestones that have already been delivered or substantially completed are non-refundable. Where we are unable to deliver an agreed milestone at all, we will either remedy the issue or refund the fee paid for that specific milestone, at our discretion. Refunds, where due, are processed to the original payment method within a reasonable time and are not automatic — contact us using the details below to request one.

Delivery. Deliverables (such as designs, source code, automations and documentation) are delivered electronically — for example via email, GitHub, cloud storage or a shared platform — as each milestone in the SOW is completed. Delivery dates on the site or in an estimate are indicative; actual timelines depend on the agreed scope and on timely feedback and inputs from you.

You agree not to:

• Misuse forms for spam, phishing or unrelated solicitation
• Attempt to disrupt, probe or breach the site’s security
• Scrape or copy substantial site content for competing commercial use without permission
• Submit unlawful, defamatory or infringing material

We may block access or ignore submissions that appear abusive or automated.

Unless otherwise stated, the site’s branding, copy, layout, graphics and code are owned by Solupair Pty Ltd or our licensors. You may view and share links to public pages for ordinary business evaluation. You may not republish our materials as your own or remove proprietary notices.

Client project IP is handled in the relevant project agreement — not automatically by these website Terms.

The site may link to third-party products, demos or references. We are not responsible for their content, availability or privacy practices. Your use of third-party services is under their terms.

The site is provided on an “as available” basis. We aim for accuracy but do not warrant that all content is complete, current or error-free. Estimates, case descriptions and feature lists may change as products and scopes evolve.

To the fullest extent permitted by South African law, we exclude liability for indirect or consequential loss arising from use of the website alone (as distinct from liability under a signed project contract, which will set its own limits).

Nothing in these Terms excludes liability that cannot lawfully be excluded, including for gross negligence or fraud where such exclusion is prohibited. For website use, our aggregate liability arising from these Terms is limited to ZAR 1,000 or the amount you paid us (if any) for website-related paid services in the preceding 12 months, whichever is greater — except where a separate written agreement applies.

Personal information submitted through the site is handled as described in our Privacy Policy. By using the site or sending an enquiry, you acknowledge that policy.

We may revise these Terms periodically. The “Last updated” date will change when we do. Continued use of the site after changes constitutes acceptance of the updated Terms for website visitors.

These Terms are governed by the laws of the Republic of South Africa. Courts of South Africa have exclusive jurisdiction over disputes arising from website use under these Terms, without limiting any dispute-resolution clause in a separate project agreement.

Questions about these Terms: info@solupair.co.za.