Privacy Policy

The responsible party for this website is Solupair Pty Ltd.

• Location: South Africa · Johannesburg & Cape Town · Remote-first
• Email: info@solupair.co.za
• Phone: +27 62 476 0899

We collect information you choose to send us, including when you:

• Submit a project enquiry or contact form
• Email or message us directly
• Request a quote, discovery call or proposal

That may include:

• Name and business or organisation name
• Email address and phone number
• Project description, goals, timeline and budget notes
• Any files or links you voluntarily attach or share
• Basic technical data such as browser type, device and approximate location derived from IP address (for security and site reliability)

We do not require sensitive personal information (special personal information under POPIA) to submit an enquiry. Please do not include health, biometric, children’s or similarly sensitive data in forms unless we have expressly agreed a secure process with you.

We use personal information to:

• Respond to enquiries and provide quotes or next-step recommendations
• Scope, deliver and support digital projects you engage us for
• Manage contracts, invoices and legitimate business records
• Improve our website, communications and service quality
• Protect against abuse, spam and security incidents
• Comply with legal and regulatory obligations

We process this information because it is necessary to take steps at your request before entering a contract, to perform a contract with you, and/or for our legitimate interests in operating Solupair — balanced against your privacy rights under POPIA.

We do not sell your personal information. We may share limited information with trusted service providers who help us operate (for example email delivery, hosting, analytics or CRM tools), only as needed to provide our services and under appropriate agreements.

We may also disclose information if required by law, court order or to protect the rights, safety or property of Solupair Pty Ltd, our clients or the public.

Information is stored using systems and providers appropriate for a South African professional services business. We keep enquiry and project records for as long as needed to respond, deliver work, meet legal/accounting requirements, and resolve disputes — typically no longer than necessary for those purposes.

We apply reasonable organisational and technical measures to protect personal information. No method of transmission or storage is completely secure; if you suspect unauthorised access related to your data with us, contact us immediately.

Our site may use essential cookies or similar technologies required for security, preference storage and basic performance. We do not use contact-form submissions for third-party advertising profiles. If we introduce optional analytics cookies that are not strictly necessary, we will update this policy and provide appropriate choices where required.

Subject to POPIA and applicable law, you may request to:

• Access personal information we hold about you
• Correct or update inaccurate information
• Object to or restrict certain processing
• Request deletion where we no longer have a lawful basis to keep it
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, email info@solupair.co.za with enough detail for us to verify and respond. We may need to confirm your identity before acting on a request.

Our services are directed at businesses and adult decision-makers. We do not knowingly collect personal information from children under 18 through this website.

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after an update constitutes notice of the revised policy for website visitors; material changes affecting active clients will be communicated where appropriate.

For privacy questions or requests: info@solupair.co.za.

See also our Terms of Service.